Shelf Space
Booksellers and Librarians talk about what's in their reading room and what's on the horizon.
 Friday, June 20, 2008
Have you Googled your library recently? If you haven’t, what you find may surprise you. That man you saw earlier today picking up his holds may be thinking about writing a review that mentions how much he likes dropping by the library to grab his books and go. The fact is our patrons, both the satisfied and dissatisfied, are talking about us in their blogs on review sites like Yelp. These sites enable our customers to reach larger audiences than ever before, and to share what they like and dislike about the service provided. This is something libraries should be thinking about and preparing for.

Once you’re aware of these review sites the library has some questions to answer. Should the library join these sites and add reviews or other content? Should the library respond to negative reviews, correct inaccurate information, and so on? Who’ll be responsible for periodically checking these sites and what guidelines should they be working with.

I’d encourage libraries to consider adding content to review sites, especially in cases where the library hasn’t yet been reviewed. These first reviews represent an opportunity to share services the library offers such as Wi-Fi, and virtual reference service. Be up front about identifying yourself as the library and keep it brief. Be factual and focus on services, let your customers be the ones to offer praise.

Libraries should consider carefully how or if they’ll respond to reviews. My advice would be to let the community police itself and to have faith that the good service you provide will balance out the occasional poor review. Yelp offers some good advice for business owners that also applies to libraries.

Some highlights:
Don’t review your own business anonymously or get your friends to do the same.
Don’t overestimate the impact of a single negative review. It happens to even the best businesses. That said if you see a trend of negative reviews, you may want to take this feedback and determine if there is a way to improve your business.
Do add photos to your business page and make sure the business information is correct.
Do review your own business, clearly stating that you are the business owner. Full disclosure is important here, and will be critical in earning the respect of the Yelp community.


Review sites like these are expanding rapidly, building off people’s inherent desire to create and share information. Libraries that embrace these web 2.0 tools have an opportunity to open a dialog with their customers which may lead to beneficial relationships for both.

A customer, who wrote a positive review about the library, may be the person you think of when you’re looking for a person to offer a patron perspective on the library’s blog. And even a negative review offers the chance to get feedback about ways we might improve our services, practices, or policies. Our customers are talking about us. It’s time for libraries to join the conversation.

Posted by: Jim McCluskey

posted on Friday, June 20, 2008 9:28:46 AM (Eastern Daylight Time, UTC-04:00)  #    Comments [3]
 Friday, May 23, 2008
It’s funny what happens to your reading habits once you make them public. I started out blogging right after graduating from library school, and right before beginning my first professional position. I was wildly enthusiastic about teen literature and constantly feeling that teens didn’t get proper attention in libraries—but I had no outlet for my enthusiasm other than my mother (a school librarian) and the friends I had made at the library system at which I was a paraprofessional. Knowing that I was leaving the people I talked to books about, I wanted to be able to continue that dialog. So, I started a blog. I didn’t do it methodically. I wasn’t a blog reader. I didn’t know what people wrote about. I had no idea what I was doing.

At first, I peppered the blog with events, activities and happenings in my life unrelated to books—but my reading habits were always the cornerstone of my blogging. Then, a curious thing happened. People I didn’t know started reading my blog. People with whom I shared an interest.

And then I started reading more blogs. First the people who had commented on mine, then the ones who made interesting comments on theirs. Then I sought them out. Dialogs were created. I became influenced by what they were reading. I joined in on memes. I volunteered for the Cybils. I said yes when someone asked me to join in on one of those new-fangled blog tour things. Then Reader Girlz asked me to be a poster girl—someone who recommends books to them, primarily to go along with their monthly featured author.  Suddenly I found myself with lists of books to read. What used to be happenstance began to contain a certain level of obligation. And am I really a teen librarian/blogger worth my salt if I haven’t read the latest books buzzing around these communities?

I don’t want you to interpret this as complaining. Through those commitments and through that community I’ve found books that I might not have found. Books that I adore. Books that I hate. Books I can’t get worked up to feel much of anything about. But I do miss wandering the shelves on my own just discovering things. I don’t so much have time for that anymore. But without that wandering, that discovering, I might not have found authors I treasure today—Laurie Halse Anderson, Tamora Pierce, L.A. Meyer, Brett Hartinger, John Flanagan, Justina Chen Headley, and so, so many others. I read all of these authors because I just stumbled upon them while shelving or checking books in or out, or simply browsing. I found them merely by happenstance, without any premeditation, without anyone telling me that I should read them or I had to read them or I needed to vet them for this, that or someone else. I wonder what I’m missing these days.

So what have I been reading lately? What do I plan on reading?  However I found them, here’s what’s been on the menu lately:

Little Brother by Cory Doctorow
The Disreputable History of Frankie-Landau Banks by E. Lockhart
Violet on the Runway by Melissa Walker
Songs for a Teenage Nomad by Kim Culbertson
Life Sucks by Jessica Abel
Sovay by Celia Reese
Good Enough by Paula Yoo

What are you reading? What are you looking forward to? How has blogging or blogs affected your To Be Read pile?

Posted by: Jackie Parker

posted on Friday, May 23, 2008 9:14:29 AM (Eastern Daylight Time, UTC-04:00)  #    Comments [14]
 Friday, March 07, 2008
What is the used-book market? It is for the most part a prosaic place: dingy, dusty, occasionally shady; yet there are rumors of ancient treasure, marvelous happenstance, and secrets of the dead and famous lining its walls. The richest and the poorest have their respective places in it, as do the in-between, sometimes unknowingly. It exists (as it always has) in bookshops, basements, and closets; yet also on computers and networks, in libraries and on lawns. It is a place that throughout its history has been looked upon with great nostalgia: it is eternally dying, its most glorious era always a few decades past. Yet, it continues to live. In fact, it is currently healthy and growing.

It is healthy and growing? We find this a bit hard to admit. In fact, it is terribly unromantic. What we find even more unromantic and objectionable is that its healthy new life is being lived on the internet, a new-fangled place teeming with teenagers, hoaxers and pornographers. Hardly the spot for the great cultural wealth in our cherished dusty volumes! How could they mix with such a crowd? Where will our marvelous happenstance happen if we must use a search engine? How will we ever stumble across the ancient treasure if it is perched atop a web-page for all to see? Our circumstantial bliss is gone! This cannot happen! Our books must remain where they were, in the keep of the old and the bearded, in a shop on the street, where our hands can paw and our imaginations can wander.

Yes this would be nice, wouldn't it?  But, before we get too upset, let us look closer at what is happening. Perhaps the future isn't as terrible as we think, and the past might be different than we remember. In these blogs I would like to look at some common perceptions of used-bookselling, and try to sort the reality from the nostalgia.

Today I'd like to discuss the much bemoaned disappearance of independent bookstores, and the factors in their demise.

We must first make the distinction between the new and used book markets. When new bookstores were badly hit by the arrival of internet bookselling (among other things), used bookstores suddenly found themselves with a much expanded marketplace and opportunities for efficiencies that had never existed before. When the independent new bookseller had to compete with a big box retailer and an internet giant for the sale of a new Sue Grafton novel, our old and bearded friend was excited to finally find a buyer for an obscure book on Scandinavian fishing that had long lingered on his shelves. The used booksellers flocked to internet marketplaces, rapidly creating a large and efficient global book trade the likes of which they had only dreamed of in their catalog mailing pasts.

But still, we some used bookstores close their doors. Why? Consider this as a likely scenario: perhaps the old bearded curmudgeon we all miss so much wasn't as fond of us as we like to think. Why, he thinks, should he pay rent and utilities for this place for us to come in, molest his cat, mess up his shelves, stink up his bathroom, pester him with questions and then leave after dropping $10.36 on an old J.D. Salinger paperback and a gardening handbook? He has a guy in Japan who just spent $700 on a set of technical manuals that are stored in the back.  Why not close the door, unplug the coffee machine, head to a cheaper spot and do what he loves most: hang out with his books and his cat with some peace and quiet? So, while a few storefronts closed, giving the general public the impression that the industry was suffering, the stores had in fact just moved into back rooms and warehouses, their public faces now visible through a modem connection only.

Some storefronts have not closed, however. If you still have some independent bookstores in your area, there is a great likelihood that most or all of them are used bookstores. But why have they not all moved into back rooms? First, because most of these booksellers really do love their bookstores. They love the customers, the community, the serendipitous moments, the magical things that we all love about bookstores. Second, because while their in-store sales might not be growing, they aren't doing so badly either, as they can still give the big box stores some competition for value and selection. Third, because in most cases they own the building. While rising rent for retail locations in urban areas is not the most exciting factor in the demise of the independent bookstore, it is a significant factor that is often overshadowed in discussions by stories of corporate greed and rising illiteracy. An increase in rent is usually the deciding factor when our favorite bookstores go out of business, whether used or new. A good portion of the stores that still exist today do so because they bought their buildings and were able to weather many a storm that would have forced them out of business if their rent was raised or they had to move.

Yet still, I would argue that the most significant factor in keeping these stores alive is the internet. Without it, rising rents, declining readership, and all of the other familiar scourges would have forced these stores out of business along with their counterparts in the new book trade. A Book Industry Study Group report stated that in 2006 brick and mortar used bookstores relied on the internet for 40% of their sales. That is a make or break percentage, and I believe that most used booksellers would readily admit that without the internet they would not have open stores. So, while we might not have the number and variety of bookstores that we had in the past, we still have some wonderful places to browse and explore, many of which are expanding and preparing for their futures. And for this we must begrudgingly throw a little thanks to that baffling source of all that we find objectionable: the internet.

Posted by: Adrienne Eaton

posted on Friday, March 07, 2008 10:37:41 AM (Eastern Standard Time, UTC-05:00)  #    Comments [1]